Enhancing User Experience with WordPress AJAX Form

Running an online business is very similar to managing a physical shop because the criteria for increasing sale is based on the same golden parameter – “user experience”. This is one reason why we usually see beautiful, smart girls at the front desk especially in the hospitality industry. No puns intended!!

With the goal of making the site more user friendly, the concept of UX design was born. UX stands for user experience design and is based on technical as well as business analytics. So, a UX designer must step in the shoe of a visitor in order to find the right combination between aesthetic and feasibility after taking account of a lot of different variables. And this is where I recommend to building WordPress site, which are designed to be (or born to be!) user friendly. 

For example, collecting user information is vital but the process must be smooth enough to mitigate the usual page loading experience which can make the user impatient. There are times when users fill the whole form and wait till the page refreshes to find whether the submission was successful, or they have to redo the process. However, with AJAX (Asynchronous Javascript and XML), a JavaSript programming technique, users can submit the form without reloading a page and receive confirmation messages in the same page without waiting. AJAX stands for Asynchronous JavaScript And XML but it is not a programming language. With AJAX, you can also squeeze a form in a modal popup. This enhances user engagement by offering a better form of submission experience.

Before teaching you how to make a WordPress AJAX contact form easily, here is the disclaimer: If you have less idea about WordPress or someone less interested in writing codes himself, this blog is not for you. Better get in touch with a freelance WordPress developer and don’t forget to share the idea of creating a WordPress AJAX contact form as you already know how important UX is.

Let’s look, how you can easily make a WordPress AJAX contact form

  • Install WPForms plugin: First things first, install and activate the WPForms plugin. For activation, visit WPForms >> Settings to enter the license key, you will then receive updates to install add-ons that will allow to create AJAX powered forms.
  • Create your First Form: To create the First Form, simply visit WPForms >> Add New page in the WordPress admin. Add a title for the form and select a template. WPForms will load a form with basic fields and additional ones can be added from the left column.
  • Turn on AJAX form submission Feature: AJAX form submission isn’t enabled by default. It has to be enabled manually. Select the setting tab in the form builder and check the box next to “Enable AJAX form submission”. It will turn on the AJAX functionality for that form.
  • Let’s set up the next step after form submission: Confirmation message is important after the submission of the form. The confirmation tab under settings, structures this process. WPForms provides different avenues to present the notifications. For example, you can take users directly to a URL, show a specific page, or simply show a message on the same page. If you enable AJAX functionality for the form, the purpose of creating an AJAX form will be defeated by redirecting users to another page. Select the notification form in the form set and configure your notification setting. After completing the task, save the form and exit the form builder.
  • Add AJAX-enabled form in WordPress: WPForms makes it easy to add forms into any WordPress posts. Just edit the page and add the form and insert the WPForms block to the content area. After that, select the form from the block’s settings, which will immediately load a live preview in the content editor.

Then save and publish your content and visit your website to test the AJAX functionality. You can also add your form to a sidebar widget, by going to Appearance >> Widgets page and add the WPForms widget to a sidebar. Now, select the form created and click on the Save button to set the widget settings and the AJAX-powered form on your website is ready.

There is no second thought about the efficiency of WordPress AJAX in providing ease of interaction with the customer and thereby increasing customer satisfaction. It is a powerful part of UX design which webmasters cannot ignore!


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